How can we help?
FAQ
Check below for answers to common questions we receive about Virtual Learning. If further help is necessary feel free to reach out at info@virtuallearnonline.com
How do I change my email, password, or username?
If you want to change your password click here.
If you want to change your email contact support at info@virtuallearnonline.com (email changes require identity verification).
Username cannot be changed for security reasons. Use your email to log in instead.
What is the difference between a Business Plan and an Individual Payment?
Business Plan – For companies and group leaders. Includes an admin panel to manage courses for trainees. Courses are state and nationwide approved.
Individual Payment – For single users. One-time purchase fee per course. No recurring billing. Access to a growing library of skill and knowledge-based courses.
Why cannot my student access a course after I purchased a Business Plan?
Contact Support – Email us at info@virtuallearnonline.com.
How can I download certificates for the students that have completed the course?
Go to the report page.
Enter the student’s email address.
Click the “View Certificate” button.
The button will only be visible if the student has successfully completed the course.
Will I receive a certificate after completing a course?
Yes. Every approved, paid course includes a certificate of completion.
You can get your certificate in two ways:
- Email – Sent automatically after course completion.
- Download – Available on the reports page.
What is your fulfillment policy?
Orders: Processed immediately after successful payment. You will receive an invoice number.
Returns: We do not accept returns on course materials.
Refunds: You may request a refund if you are dissatisfied with your course. Contact us to initiate the process.
Contact: info@virtuallearnonline.com | (844) 468-4788
Last updated: August 14, 2023
Why can't my students mark a lesson as complete?
Click the “Resume” button after logging back into the course.
Review all slides in the lesson.
Check each topic – unlock all small locks on the right side of every topic.
Confirm completion – after all locks are unlocked, the “Mark Complete” button becomes available.